FAQs

 

1. What is the processing time for orders?

The processing time for orders typically ranges from 1 to 3 business days. This duration allows us to ensure that your order is accurately prepared and shipped promptly.

2. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the status of your shipment through our designated carrier's website.

3. What shipping options are available?

We offer various shipping options to accommodate different needs, including standard and expedited shipping. The available options will be presented at checkout based on your location.

4. What should I do if my order is damaged or incorrect?

If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receiving your order. We will assist you in resolving the issue promptly.

5. Can I change or cancel my order after it has been placed?

Orders can be modified or canceled within a limited timeframe. Please contact our customer service team as soon as possible to inquire about the status of your order and any potential changes.

6. Do you offer international shipping?

Yes, we provide international shipping to select countries. During the checkout process, you will be able to see if your location is eligible for shipping.

7. What is your return policy?

We have a 30-day return policy. If you wish to return an item, please ensure it is in its original condition and contact our customer service team to initiate the return process.

8. How long does it take to receive a refund?

Refunds are typically processed within 10 business days after we receive and inspect the returned item. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

9. Are there any items that cannot be returned?

Yes, certain items such as perishable goods, custom products, and personal care items are non-returnable. Please refer to our return policy for a complete list of exceptions.

10. How can I contact customer service?

You can reach our customer service team via email at support@forglow.co. We strive to respond to all inquiries within 24 hours.